Product
OpenAgent Search
The Call Genie OpenAgent Search product delivers a state-of-the-art agent workstation with a flexible interface to a broad range of information leveraging the Call Genie Open Integration Framework (OIF). This includes traditional WhitePages and Yellow Pages directory information, place database and a range of extended information services such as, movies, traffic and sports results, which can be easily extended to other sources of information through our open APIs.
Key features:
- Consistent, Efficient Agent Interface
- Integrated with automated voice-enabled search to support “silent operator”
- Smart Client delivers the capabilities of a local application with the ease of administration and low resource requirements of a web interface.
- Supports information mash-up to deliver extended information, relevant to current search such as maps and directions to the operator in real time