Interact Voice

The Interact Voice product delivers a robust voice-enabled search solution. Supporting both business category and business name search, this product leverages Call Genies unique “location aware” search, allowing callers to search in a local neighborhood, close to an intersection or near a landmark. Call flow can be customized and supports fully automated and “silent operator” modes. This product can be integrated with existing IVR systems and can be enhanced with other Call Genie products and services.

Key features:

• Universal VUI features – Barge In, Garbage Removal, Universal Grammars, Help Prompts
  
• Speech semantic mapping and disambiguation with adaptive dialog
  
• Operator Assist Transfer with Context and Whisper including the caller’s last utterance
  
• Support for relevant audio ad placement in multiple locations during call flow